AI voice agent for restaurant reservations.
We build the agent around your booking workflow and menu. It can take table requests at any hour and pass pending requests to staff.
- Caller
- Could I book a table for this evening?
- Voice agent
- What time would you like, and for how many people?
Call summary
Table reservation enquiry
Next step
Reservation request sent to staff
What we set up for restaurant calls
We build a voice agent for your restaurant's phone calls and connect it to your approved menu and reservation process. It takes table requests during service or after closing, answers routine questions and handles phone orders when your systems support them. It confirms only bookings the reservation system accepts and sends pending requests to staff.
For restaurants whose reservation calls arrive during service or after the host has gone home.
- Take reservation calls
- Answer menu questions
- Support phone orders
Reservation requests
We connect the booking system where it allows access. Otherwise, the agent takes a clear request for staff to confirm.
Current menu and hours
We connect the agent to the hours, location, menu and routine answers your team maintains so callers hear current information.
Phone orders where supported
We configure the agent to confirm items and changes, submit through a supported ordering system and show failures to staff.
A dependable staff handoff
We set rules for the agent to pass dietary concerns, complaints, large parties and other exceptions to staff.
Example workflow
A table request by phone
For a guest calling to reserve a table during service or after hours.
Confirm the request
Collect the date, time, party size and contact details.
Check the booking path
Use supported reservation access, or collect a request for staff to review.
Tell the guest the outcome
Clearly confirm the reservation or explain that the restaurant still needs to respond.
What we verify: Unavailable tables, large parties and special requests follow the rules agreed with staff.
Which calls can the agent handle?
Which calls can the agent handle?
A useful setup complements your existing booking and ordering channels.
Hours, directions or routine menu information
- The agent can help with
- A direct answer
- Check before launch
- Who keeps the information current
A routine takeout order
- The agent can help with
- Confirmed intake and supported submission
- Check before launch
- POS access, modifiers and failure handling
A table reservation
- The agent can help with
- Supported booking or a clearly labeled request
- Check before launch
- Provider access and availability rules
An allergy concern or unusual request
- The agent can help with
- A staff handoff
- Check before launch
- Approved escalation and unavailable-staff fallback
| Caller needs | The agent can help with | Check before launch |
|---|---|---|
| Hours, directions or routine menu information | A direct answer | Who keeps the information current |
| A routine takeout order | Confirmed intake and supported submission | POS access, modifiers and failure handling |
| A table reservation | Supported booking or a clearly labeled request | Provider access and availability rules |
| An allergy concern or unusual request | A staff handoff | Approved escalation and unavailable-staff fallback |
How we work together
Review incoming calls
We review when reservation, order and menu calls arrive and choose which requests the agent should handle first.
Check booking and ordering tools
We check ordering and reservation access before promising live bookings or submitted orders.
Set up and test calls
We test confirmed bookings where supported and pending requests when staff must follow up, along with order changes and failed handoffs.
Start with selected calls
We start with selected calls and review completed requests, errors and missed handoffs with staff.
Common questions
Can restaurant phone orders go straight to our POS?
Can restaurant phone orders go straight to our POS?
Only where the POS or ordering provider supports the required integration. We verify submission, modifiers and error handling before enabling live orders.
Can it book through OpenTable, Resy or another reservation provider?
Can it book through OpenTable, Resy or another reservation provider?
That depends on the access the provider makes available to your restaurant. We confirm it first and distinguish a confirmed booking from a reservation request.
Who updates the menu the phone agent uses?
Who updates the menu the phone agent uses?
We agree a source your team can maintain and how changes reach the agent. Availability and pricing should not depend on someone remembering to edit a separate prompt.
How does the restaurant agent handle allergy questions?
How does the restaurant agent handle allergy questions?
It follows staff-approved information and escalation rules. Requests needing judgment are handed to a person rather than answered from a guess.
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Need a voice agent for reservations?
Show us your phone and booking setup. We'll plan how table requests are handled and when staff need to respond.
or reach us at hello@phaseahead.ai